FAQ
A few things about our shop.
Who are we?
We are USA based print and design shop that creates and curates high quality historical designs and vintage prints that will inspire you and make you love your space. Our goal is to provide to you the best service and experience possible.
How long will it take for my order to arrive?
U.S. Orders - Print-only orders are processed within 2–4 business days. Framed orders typically ship within 7–10 business days. Standard shipping takes 7-10 business days and is free on all U.S. orders. Your tracking information will be emailed to you as soon as your order ships.
International Orders - Print-only orders can ship to Canada and select EU countries at a flat $25 USD rate. Framed prints are available for U.S. delivery only. International orders may take longer due to customs, expect 2-3 weeks. Clients are responsible for any custom fees. Your tracking information will be emailed to you as soon as your order ships.
What is your return policy?
Eligible returns must be requested within 30 days of delivery. Items must be unused and returned in their original condition and packaging. Refunds are subject to the applicable restocking fee and final-sale exceptions in our refund policy. Customers pay return shipping unless an item arrived damaged or defective.
To start a return, email justin@archiveprintco.com with your order number. If an item arrives damaged or defective, contact us within 48 hours with photographs; we will arrange a replacement at no additional cost or a full refund, with no restocking fee.
Can I order a framed print?
Yes. Where a Frame option is shown, choose your size and frame finish on the product page before adding it to your cart. Choose Print Only for an unframed print. Framed prints are made to order, ship within 7–10 business days, and are available for U.S. delivery only. See our framing information and shipping policy.
Is my order insured?
Again we guarantee 100 % satisfaction. We do our best to product your print on it's journey to it's new home. We protect your print on many levels. Print-only orders ship flat between rigid boards or in reinforced tubes. Framed prints ship in reinforced, corner-protected boxes. But yes, damage or getting lost may still occur. If this is the case, please let us know and we will have a replacement out to you as soon as possible.
Do you take custom requests?
Yes, we do take custom requests. We will work in close communication with you to make sure you are happy with the image before processing the final product. Please note the turn around time may take anywhere from a few days until a few weeks, depending on the volume of custom map requests at the time, as well as on the feedback we receive from you. Also please note that custom orders are not returnable. You may contact us at justin@archiveprintco.com to request a quote for your custom print.
What is the material used for the prints?
Our selection of paper is of museum and gallery quality. These pieces are printed on 325gsm archival matte paper with pigment-based inks.
How accurate are the colors?
Please note that we do everything we can to display our colors accurately and use the best descriptions possible. However, we can't guarantee every screen will accurately represent colors, as all monitors show slight variations of color.
How sharp are the details in the prints?
Our products are printed from high resolution images to guarantee sharp details. The resolution of the images shown in our displays do not reflect the resolution of our end product.