FREQUENTLY ASKED QUESTIONS
Who are we?
We are a west coast based print shop that creates and curates high quality historical designs and vintage prints that will inspire you and make you love your space. Our goal is to provide to you the best service and experience possible.
How long will it take for my order to arrive?
Orders are processed within 4-7 business days and shipping time varies depending on your location. We ship with both USPS and UPS. Expect in between 1 to 2 weeks for delivery time. If you need express shipping, please contact us at firstname.lastname@example.org.
What is your return policy?
Yes, we do accept returns when requested within 14 days of order delivery. Please note that all of our products are printed to order. Thus, returns are subject to a 20% restocking fee based on original sale price. Buyers are responsible for all return shipping costs. Upon return, the condition of the item will be reviewed and a refund will be issued promptly. Any taxes charged will be refunded in accordance with state and local laws and refunds will not be issued on initial shipping costs, when applicable.
Do you take custom requests?
Yes, we do take custom requests. We will work in close communication with you to make sure you are happy with the image before processing the final product. Please note the turn around time may take anywhere from a few days until a few weeks, depending on the volume of custom map requests at the time, as well as on the feedback we receive from you. Also please note that custom orders are not returnable. You may contact us at email@example.com to request a quote for your custom print.
What is the material used for the prints?
Our selection of paper is of museum and gallery quality. These pieces are printed on matte heavy weight premium archival paper.
How accurate are the colors?
Please note that we do everything we can to display our colors accurately and use the best descriptions possible. However, we can't guarantee every screen will accurately represent colors, as all monitors show slight variations of color.
How sharp are the details in the prints?
Our products are printed from high resolution images to guarantee sharp details. The resolution of the images shown in our displays do not reflect the resolution of our end product.