Refund Policy

We take great care in producing every print, and we stand behind the quality of our work. If for any reason you are not satisfied with your order, we are happy to make it right.

Return Window

Eligible returns may be requested within 30 days of the delivery date. Pieces measuring 48 inches or less in both finished dimensions, including any frame, follow this standard return window. We kindly ask that you inspect your order within 48 hours of arrival and reach out promptly with any concerns.

Conditions for Return

Prints must be in their original, unused condition and returned in the packaging in which they were received. A 15% restocking fee will be applied to all eligible returns. Upon receipt and inspection, refunds are issued to your original payment method within 5 to 7 business days.

Framed Prints

Framed prints are custom made to order. Eligible returns are accepted within the standard 30 day window in original condition and packaging, subject to the 15% restocking fee; any paid outbound shipping costs are not refundable. If a framed print arrives damaged, contact us within 48 hours with photographs and we will replace it at no cost.

Oversized Pieces

A piece is oversized and final sale only when its finished width or height exceeds 48 inches, including the frame when selected. Exactly 48 inches is not oversized. This rule applies to both framed and unframed prints, regardless of whether a size is the largest option on its listing. Free standard U.S. shipping applies to all sizes. Damaged or defective arrivals remain covered by the replacement or refund terms below, including oversized pieces.

Damaged or Defective Orders

If your print arrives damaged or with a defect, please contact us within 48 hours of delivery and include photographs. We will gladly send a replacement at no additional cost, or issue a full refund. No restocking fee applies in these cases.

Initiating a Return

To begin the process, email justin@archiveprintco.com with your order number and a brief description of the issue. We will respond with return instructions. Please note that return shipping is the responsibility of the customer unless the item arrived damaged or defective.

We reserve the right to decline returns that do not meet the conditions outlined above.